Since the Google Photos copy of my pictures is my working copy, I don't consider that a true backup (see previous article: Google Photos is not a "Backup" of your Photos. Here is the official Google Photos help page all about Backup and Sync.īefore I use the Free Up Space command to delete the photos from my phone, I want one more layer of protection. This will have no effect on your photos, Google Photos does not store your photos in the app itself. If your remaining photos are still not backing up, try uninstalling the Google Photos app and then re-installing it.If that operation completes successfully, check your assistant to see if backup has resumed. Select it, tap the 3-dot menu then Back up. On iOS a photo that is still waiting to be backed up has a circular arrow icon. If you see a report that some photos were skipped, open one of those skipped photos. Manually backup some photos/videos: try finding a photo that has not been backed up yet.See if it has started backing up now by checking your account button. Now, when you re-open the Google Photos app, it is forced to start fresh. By "force-quit" I mean to open your recent apps screen on your phone (iPhone: double-tap the home button, Android: tap the multi-tasking button next to the home button) and tap the X on the Google Photos app, or swipe the app off the screen. Even on Android, I find it is important to have the Google Photos app open for the upload to complete. On iPhone especially, the upload cannot take place in the background. Open the app, and leave it open, with the phone screen on and awake.If you know that your Internet connection is good, then there must be some problem with the operation of the Google Photos app. I've found lots of Internet connections where the download is good, but the upload is not. Browsing the web uses the download capabilities, uploading photos needs the upload. Internet connections have 2 separate speeds: download and upload. Just because you are connected, doesn't mean it's good enough to upload photos. Find a better signal or WiFi connection.Turn Airplane mode back off - this forces your phone to re-connect and it usually gets a better connection. Turn on Airplane mode to disconnect from all communications.Try resetting your Internet connection.If the website just doesn't come up, or comes up very slowly then you know you have a very poor Internet connection and you'll just have to wait for later to get your photos backed up. If you see a log in screen, then you need to complete that process for the WiFi hotspot you're on, or find another WiFi hotspot.If the website comes up quickly, you're all set.Type in a website that you don't normally visit (I use msn.com or aol.com because they're short to type).This is the only way to know for sure that your Internet connection is working well. Even if your phone indicates that it has a good connection, you still need to test it by opening a browser window and visiting some website that would not be in your cache history. " is off, then you must have a WiFi connection before any backup will happen.
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